Support System
Reliable global support to ensure uninterrupted production.
On-site installation & commissioning
- 24/7 remote support
- Spare parts & maintenance
Consultation Services
End-to-end consultancy for new investments and production s.
Factory layout & line design
- Equipment & raw material selection
- GMP & regulatory compliance
Second Chance
Upgrade and extend the lifecycle of your existing machines.
Machine refurbishment
- Performance upgrades
- Retrofit solutions
Our commitment to our clients starts with the first contact and never ends. After-sale support is an integral part of our total service experience. Efficiency and punctuality of support are crucial to our collaborative success. Therefore, we remain available for our customers, whenever and wherever they need us. We bring the same attention, service level quality, and responsiveness to all of our customers around the world.
KANSAN follows a clear and systematic service process to understand your production needs, identify improvement areas, implement the right solutions, and provide continuous technical support.
Analyze
We evaluate your production setup, machine condition, and performance needs.
Plan
We create a tailored service plan aligned with your production goals.
Implement
KANSAN executes the solution with minimal disruption to your production.
Support
We provide continuous support through remote and on-site services.
Kansan provides a full range of services designed to ensure maximum machine performance and long-term operational reliability.
From consultation and system optimization to technical support and equipment refurbishment, our service solutions help you maintain efficiency, reduce downtime, and extend the lifecycle of your production systems.
On-Site Support
KANSAN provides global on-site support for installation, commissioning, maintenance, and retrofit projects. Our experienced teams ensure fast, efficient execution with minimal disruption to your production.
Remote Support
KANSAN provides 24/7 remote support for fast troubleshooting and problem resolution. With secure remote access systems and in-house programming expertise, we ensure quick response times and full control over your machine performance worldwide.
Spare Parts
KANSAN provides fast and reliable spare parts support through a dedicated global supply system. With optimized stock management and access to high-quality branded components, we ensure quick delivery and minimal downtime for your operations.
KANSAN’s Second Chance Program is designed to enhance the performance, efficiency, and flexibility of your existing machines through on-site evaluation and tailored upgrade solutions.
From retrofit applications and modular upgrades to mechanical improvements and software updates, we help you adapt your machines to today’s production needs and maximize their long-term value.
Retrofit Applications
Modular Upgrades
Design Changes
Mechanical Upgrades
Software Updates
Tailor-made Solutions
KANSAN provides comprehensive consultation services to support your production from initial planning to optimization.
Our experts help you design efficient production lines, select the right equipment and materials, and improve overall performance with tailored engineering solutions.
Study of factory layouts: Production, packaging, QC, and storage departments, the control laboratories; definition of the flow of personnel, materials, product, waste.
Technical consultancy during the investment phase, restructuring, and expansion of the existing departments, to ensure project compliance with the mandatory regulations for the reference sector.
Technical consultancy in the software selection for the management of the traceability and validation of the software, to ensure compliance with the standards required in the wet wipes field.
Technical consultancy in the selection of the right quality and capacity equipment for the production, packaging, control, and storage departments of the factory.
Technical consultation service for the selection of secondary or supporting equipment such as water treatment systems, osmosis devices, storage tanks, and mixing facilities, automated lotions preparation, and delivery systems to the line. Selection of automated or non-automated secondary packaging equipment, case packers, palletizers, depalletizers.
Analysis, research and development of wet wipe formulations, supplier evaluations for wipe nonwoven fabrics, packing film, laminate materials, labels, plastic lids selection as per the intended process. Competitors’ analysis.
Assistance in the selection of the materials necessary for production. Defining the technical and functional specs, searching for suitable suppliers, and qualifications of the same.
Processing of the technical documentation required for GMP: Raw materials, finished products, and processes.
Definition of the production process, and control of the semi-finished product. Development of analytical plans for raw materials, semi-finished and finished products, and implementation of quality control procedures.
Development of validation protocols for new products, and implementation of analysis procedures (chemical-physical and microbiological stability, dermatological tests, tests in use, tests on the effectiveness of the preservative system, and such)
Assistance in the search and selection of external qualified laboratories for the performance of the tests necessary for the validation of the formulations and the control of raw materials and finished products.
Development of validation plans for production processes, sanitization, cleaning, quality control.
Execution of inspections at the production sites or activities of the company, with particular attention to the processes and related documentation; the assessment carried out provides for the verification of the compliance of the company activities with the reference ISO standards.
Execution of specific product and process audits concerning requirements/guidelines dictated by customers or specific business needs.
Inspection of new suppliers to be qualified, qualified suppliers, subcontractors, sales outlets, logistics platforms.
Drafting audit reports with evidence of the strengths and weaknesses of the company structure.
Procedures and operating instructions related to:
• Acceptance control of chemical raw materials and packaging materials
• Labeling and storage of chemical raw materials and packaging materials
• Process water control
• Production and control process of the semi-finished product
• Production and packaging process of the finished product
• Control of the finished product in the process phase
• Control of the finished product at the end of production
• Washing and sanitizing of plants, lines, and equipment
• Accelerated stability test of the semi-finished product
• Accelerated stability test of the finished product
• Process traceability and product release
Assistance in the processing and control of the labeling of the finished product
Definition of the INCI list
Development of the quality and GMP manual of the company policy and the risk assessment document.
Definition of objectives and targets for quality and GMPs, data analysis, identification of measurable indicators for keeping processes under control, preparation of audit plans, periodic reviews.
Collection of quality data and processing for any corrective or improvement actions.
Drafting of management procedures and optimization of operating instructions for acceptance checks, production, packaging, quality controls, warehouse, shipment, product traceability.
Preparation of the registration system to ensure compliance with procedures and manual
Education, motivation, and staff training on topics related to continuous quality improvement.
Revision of technical agreements and execution of product and process audits for new suppliers to be qualified, qualified suppliers, subcontractors, sale points, and logistics platforms.
Implementation of the quality management system and GMP, process adaptation, and implementation verification through internal inspections on products and processes, staff, premises, and infrastructures.
Management of non-conformities in collaboration with the company functions related, verification of the correct root cause identification, and the effectiveness of the implementation of corrective actions.
Relationship with certifying bodies for the certification audit activities
Assistance during the inspection phase by customers, competent authorities, certification, and control bodies.